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| Image from Bazaar International, http://www.bazaarint.com/ |
The World Bank (2003), in its 2004 World Development Report, argues that there are four root causes for the service delivery problem.
Misallocating Resources
The first cause is about resource allocation or budgeting. The service delivery becomes weak and poor when the government misallocates resources (or budget), i.e., spending on the ‘wrong’ goods or the ‘wrong’ people (not to the actual service providers). Without resources, the necessary service could not be delivered. It is a fault of budging or resource allocation system.
Expenditure ‘Leakages’
The second cause is about expenditure. Even if the resources (budget) are allocated correctly, the resources (money) do not reach its ultimate destination because of expenditure ‘leakages’. It is a fault of expenditure tracking system.
Weak Incentive
The third cause is about incentive. Even when the resources (money) reach the service providers, the service delivery may still be weak because the service providers do not deliver the service. The reason might be there is no or weak incentive for the service provider to deliver the service. It is a fault of accountability and monitoring system.
Demand Side Failure
The last one is called “demand side failure”, i.e., people (community members) may not be aware of their rights and services they are entitled to and may not avail of the services provided to them. It simply means that people do not know what they can get from the government as their rights. It is a fault of public awareness and participation system.
Reference
World Bank (2003) World Development Report 2004. Making Services Work for Poor People. Washington D.C.: World Bank. Retrieved February 14, 2012, from http://www-wds.worldbank.org/servlet/WDSContentServer/WDSP/IB/2003/10/07/000090341_20031007150121/Rendered/PDF/268950PAPER0WDR02004.pdf
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